Refund Policy

Thank you for shopping with Talinwave. This policy applies to all purchases made on Talinwave.us.

Return Eligibility

You may request a return within 30 calendar days after you receive the item. To qualify for return:

Items must be unused, undamaged, and in original packaging
Custom-made, personalized items are non-returnable unless they arrive defective
Clearance / final sale items cannot be returned or refunded

Return Request Process

Email our support team at support@talinwave.us during operating hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT) to apply for a Return Authorization (RA) number.
Write the RA number clearly on the outside of your return package. Returns without an RA number may be rejected.

Return Shipping Cost

Customers are responsible for return shipping fees unless the return is caused by our error: wrong item shipped, defective product or severe damage upon arrival. Original shipping charges are non-refundable.

Inspection & Refund

Once we receive and inspect the returned goods, we will notify you of approval or rejection. Approved refunds will be issued to your original payment method within 3–7 business days. Refund processing time depends on your payment provider.

Damaged or Defective Items

If your item arrives broken or defective, please send clear photos of the product, packaging and shipping label to support@talinwave.us within 48 hours after delivery. We will arrange replacement or refund according to the situation.